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Hi, I'm Robert and I'll be helping you with your computer question.
that could be a bad password. which can be removed if you have a supported version of quicken ( from the last 3 years )
or it could be a corrupt file. they often show up as needing a non existent password ***** to corruption
to reset the password ***** can use the tool and instructions on this page
or you can just try loading a recent backup file.