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Hello and welcome to Just Answer. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to help you. I'm a computer business owner based in Scotland - UK. I have over 10 years experience in computing and a Bsc Bachelors Degree in Computer Science.
I will try and assist you, please give me a few moments to go over the question and I will look into this for you. Please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant. We appreciate your patience.
are you the original owner of the ipad or did someone have it before you?
okay give me some time to look at the options, however it may be required to do a factory reset. I will get back to you ASAP. Jay
okay we are going to need to reset the ipad to factory settings, do you have a compute that we can use for this?