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Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2762
Experience:  CCNA, A+, MCSE with over 12 years experience.
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Windows 10 just being upgraded and in the process the

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Good morning! Windows 10 just being upgraded and in the process the personalized settings window just idle indefinitely. I cannot go back to the previous version. Any suggestions?
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: HP Pavillion p6000 seroes
JA: Have you installed any updates recently?
Customer: Around 4 am!
JA: Anything else you want the computer expert to know before I connect you?
Customer: I created another account and that account can be accessed if need be.
Customer: replied 4 months ago.
I just need to chat on the PC.

Hi. My name is***** you for your question and the opportunity to assist.

There have been a lot of reported issues with this update.

To roll back the Windows 10 Creator edition update, do this.

Unplug any external devices from the computer except for mouse/keyboard, monitor and power.

Click the start menu button and open Settings (the gear icon)

click Update & Security

click Recovery from the menu on the left.

under "Go back to the previous version of Windows 10"

click Get Started.

Let me know the result please.

Customer: replied 4 months ago.
Let me print the instructions and try again. I will loose your connection most likely.


Customer: replied 4 months ago.
Byron, your suggestion worked like a charm. My work of many months seemed lost after the last 7 hours hoping to find an answer. Thank you! Bernard

That's great to hear.

If you need further assistance please don't hesitate to let me know.

Else if you could please take a moment to rate the service using the stars at the top of the page and click submit as that is how we are credited with assisting.

It would be much appreciated.

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