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Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 1976
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
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Asus touchpad will not scroll, Windows 10, yes, where is the

Customer Question

Asus touchpad will not scroll
JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running?
Customer: Windows 10
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: where is the model info?
Submitted: 5 months ago.
Category: Computer
Expert:  Dan replied 5 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Does the touchpad function okay other than scrolling?

Customer: replied 5 months ago.
Customer: replied 5 months ago.
no
Expert:  Dan replied 5 months ago.

Have you made any changes or loaded any new software?

Expert:  Dan replied 5 months ago.

You may disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site.

Customer: replied 5 months ago.
updates installed automatically a couple of days ago
Expert:  Dan replied 5 months ago.

Okay, open Control Panel then click on the Mouse icon. There you should find the settings for your touchpad.

Customer: replied 5 months ago.
Okay. Indicates that it's functioning properly. Driver updated 3/7
Expert:  Dan replied 5 months ago.

There should be settings you can adjust for scrolling as well?

Customer: replied 5 months ago.
I've been looking for 2 days for those settings. I can't find them. Just wish they'd stop moving everything around!
Expert:  Dan replied 5 months ago.

Do you see anything labeled Synaptics?

Customer: replied 5 months ago.
No
Expert:  Dan replied 5 months ago.

Okay, it may have been deleted with the last update... mine was! Go to this LINK and download the driver package and install it. Let me know what happens please.

Customer: replied 5 months ago.
I've rolled back the driver. Maybe that will return function.
Customer: replied 5 months ago.
Computer needs restart. I'm doing that now.
Expert:  Dan replied 5 months ago.

Okay.

Customer: replied 5 months ago.
just received your last message with the link. I'll check that. Driver rollback was no help.
Expert:  Dan replied 5 months ago.

Okay. I thought you had already downloaded and installed it?

Expert:  Dan replied 5 months ago.

How's it going?

Customer: replied 5 months ago.
still not scrolling. I need to quit the computer for the evening. Thanks for the suggestion.
Expert:  Dan replied 5 months ago.

Okay I understand. If that didn't install correctly, you may need to go the Asus web site to download it. I would be happy to assist you at a later time if you like?

Customer: replied 5 months ago.
Thanks. I will try Asus tomorrow.
Expert:  Dan replied 5 months ago.

Okay. Let me know if you need assistance. Have a nice day!