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Hello and welcome to JustAnswer, I look forward to assisting you today. Does the touchpad function okay other than scrolling?
Have you made any changes or loaded any new software?
You may disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site.
Okay, open Control Panel then click on the Mouse icon. There you should find the settings for your touchpad.
There should be settings you can adjust for scrolling as well?
Do you see anything labeled Synaptics?
Okay, it may have been deleted with the last update... mine was! Go to this LINK and download the driver package and install it. Let me know what happens please.
Okay. I thought you had already downloaded and installed it?
How's it going?
Okay I understand. If that didn't install correctly, you may need to go the Asus web site to download it. I would be happy to assist you at a later time if you like?
Okay. Let me know if you need assistance. Have a nice day!