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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am installing Webroot and I am at the register now screen.

Customer Question

I am installing Webroot and I am at the register now screen. There is a blank box and I assume I am supposed to enter my email address but it is not accepting it.
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: Dell Vostro 410
JA: Have you installed any updates recently?
Customer: updates of anything?
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just Webroot that I am trying to install now
Submitted: 6 months ago.
Category: Computer
Expert:  Jason Jones replied 6 months ago.

Hello,
I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

Are there any words on the blank screen?

I will be standing by, looking forward to your response.
Thank you,
Jason