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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need help i used your service last year i can not get to

Customer Question

i need help i used your service last year i can not get to my account i am elderly and seem to have a problem doing things on the computer i was sent a 6 digit code i put that # in and it keeps saying invalid please help me today is the last day and i am getting very up set
JA: Have you contacted anyone about your account?
Customer: i tried but the # it referred me to support
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Computer
Expert:  Jay D replied 4 months ago.

Hello and welcome to Just Answer. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to help you. I'm a computer business owner based in Scotland - UK. I have over 10 years experience in computing and a Bsc Bachelors Degree in Computer Science.

I will try and assist you, please give me a few moments to go over the question and I will look into this for you.

Please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant.

We appreciate your patience.

Expert:  Jay D replied 4 months ago.

Hi are you referring to a problem resetting access to a gmail email account?