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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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A window opened on my computer and the content tells me that

Customer Question

a window opened on my computer and the content tells me that I have a problem and I believe it to be a viris. It will not allow me to move around in the internet, how do I get rid of it.
JA: Have you done a bandwidth test?
Customer: I am not smart with computers, how do I do that?
JA: Have you installed any updates recently?
Customer: No, but I continue to get notices that I need to download windows 10 updates of which I do not respond
JA: Anything else you want the computer expert to know before I connect you?
Customer: that is all I know of right now.
Submitted: 5 months ago.
Category: Computer
Expert:  Kamil Anwar replied 5 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks