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My Logitech mouse stopped working. I changed the battery but

Customer Question
my Logitech mouse stopped working JA...
my Logitech mouse stopped working
JA: What kind of computer do you have?
Customer: I changed the battery but that did not help
JA: Have you installed any updates recently?
Customer: yes, there were windows updates installed over the weekend
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
4/18/2017
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,672
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

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Customer reply replied 7 months ago
I prefer to work online, not my phone
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

What is the model number of the mouse which stopped working?

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Customer reply replied 7 months ago
I do not think I want you to come online with me
Customer reply replied 7 months ago
M325?
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

you want to follow step and not a remote assistance am i correct?

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Customer reply replied 7 months ago
I want to do this online and not my phone
Customer reply replied 7 months ago
This "offer" is really annoying
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

is it only the mouse or its a set of wireless keyboard and mouse?

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Customer reply replied 7 months ago
It is a wireless ms and laptop
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

Remote assistance is an additional service you can ignore if you do not want to avail.

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Customer reply replied 7 months ago
One of updates was Asus Mouse. Could this be problem
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

What Operating System (OS) is running on the computer?

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Customer reply replied 7 months ago
Win 10
Customer reply replied 7 months ago
Hello?
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

is it only the mouse or its a set of wireless keyboard and mouse?

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Customer reply replied 7 months ago
You asked me that 9 minutes ago
Customer reply replied 7 months ago
The laptop and it's mouse are working fine
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

its just the wireless mouse and not a wireless keyboard correct?

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Customer reply replied 7 months ago
The wireless mouse stopped working after I came home Monday after
Customer reply replied 7 months ago
Updates were installed
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

unplug the usb receiver from the laptop

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Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

open the mouse bottom panel and remove the battery as well, let me know once done.

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Customer reply replied 7 months ago
Done
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

Connect the usb receiver to a different usb port on the laptop and then you connect the battery and close the cover there must be a reset or connect button press it and then the mouse should sync fine.

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Customer reply replied 7 months ago
Reset button on the mouse??
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

yes at the bottom panel of the wifi mouse

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Customer reply replied 7 months ago
I did. Still no mouse
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

how old is the mouse?

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Customer reply replied 7 months ago
1 or 2 yrs
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

try uninstalling the usb root hub and reboot computer after that connect the mouse and check.

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Customer reply replied 7 months ago
Rebooting and reconnectin did not help
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

when you unplug and replug the receiver do you hear any ting sound from the computer

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Customer reply replied 7 months ago
it's more like a trill. Musical
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

Unplug the mouse and the follow the restore steps given below.

From the Windows 8 Start screen, type "Restore." The top result in the right-side Search panel should be "Create a restore point." Even though that's not what we're doing today, that's the choice you want to make. It opens the Control Panel to the Systems Properties dialog's System Protection tab
Tap the first button on that property sheet: System Restore. This opens a wizard-like dialog, the first page of which says "Restore system files and settings"
Next, you'll see a dialog with a choice of system restore points
Hit Next. Now you'll see the "Confirm your restore point" dialog," which lets you do exactly what it says. Note you can tick the "Show more restore points" box to do just that. You're also prompted to save any open files and make sure your Windows Password *****
Click Finish. You'll then see a final warning dialog telling you that once started, the System Restore cannot be interrupted, with another confirmation button for continuing the process. Click Yes.
Next you'll see a progress timer saying Restoring System, after which a full-screen Windows Update-like screen will display, saying "Please wait while your Windows files and settings are being restored." The process will run through initializing, restoring the registry, and then it will restart.

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Customer reply replied 7 months ago
First of all I said I have win 10
Customer reply replied 7 months ago
Trying to fillow
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

Steps are same for windows 8 and 10.

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Customer reply replied 7 months ago
Got it
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

Thank you.

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Customer reply replied 7 months ago
System restoring to 4.1.17
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

ok

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Customer reply replied 7 months ago
Still going in circles
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

please wait it takes time.

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Customer reply replied 7 months ago
I trust that this will work as it will return me to prior to updates . I must discontinue call. Thanks for your help Michelle.
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

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Michelle
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,672
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Experience: B.Sc. Computer Science with Honors

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