How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have a problem with a dropdown menu "Critical Alert from

Customer Question

I have a nasty problem with a dropdown menu "Critical Alert from Windows: computer blocked." I've used Malwarebyte and a couple of other virus cleanup programs but no luck!
JA: What kind of computer do you have?
Customer: HP Pavillion dv7 Win 10
JA: Have you installed any updates recently?
Customer: Yes....but I can't remember what.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Yeah....I'm old and ugly!
Submitted: 4 months ago.
Category: Computer
Expert:  Kamil Anwar replied 4 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Which antivirus are you using?

Customer: replied 4 months ago.
Malwarebyte....what will be my total charge if I have you take over and fix it for me?
Expert:  Kamil Anwar replied 4 months ago.

May i connect with you remotely to troubleshoot the issue directly? Thanks