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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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No problem with my computer but I keep getting messages that

Customer Question

No problem with my computer but I keep getting messages that my Kaspersky surcity has expired and I just purchased it when I set up my contact with the Geek Squad, for 3 years, about 2 months ago...can we fix that. Thanks. *****: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Windows 10...Toshiba(where do I go to look for model?)'s a laptop.
JA: Have you installed any updates recently?
Customer: Have been away for 3 weeks and there has been no activity on it.
JA: Anything else you want the computer expert to know before I connect you?
Customer: The only other thing that was different was that the HP printer registered as being off line and then suddenly was back on but printed with a vertical line about 2/3 rd's down thru the pic I wanted to copy.
Submitted: 4 months ago.
Category: Computer
Expert:  Michael Hannigan replied 4 months ago.

Hello. My name is Michael. I can help you with your question.

What is the exact message you are getting from Kaspersky?

Did they provide you with an activation code when you purchased it?