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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm sure I'm being scamed my laptop was frozen with a

Customer Question

I'm sure I'm being scamed my laptop was frozen with a message I had to call their # 1(###) ###-####FAST SUPPORT USA to get my computer back I let them make changes now they want $190. I have no intention of paying what next?
Submitted: 4 months ago.
Category: Computer
Expert:  ChrisC replied 4 months ago.

Hi, my name is ***** ***** I'll be happy to help you with this.

You're correct that this is a scam. Are this point are they still in your computer or have they disconnected?

Expert:  ChrisC replied 4 months ago.

Are you still with me?

Expert:  Samuel Kresslein replied 4 months ago.

Would you like me to advise you on how to remove any malicious software on your machine? If you like, I can log into the machine and run the scan.