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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Not access download from my emails?????? when I hir down

Customer Question

not access download from my emails?????? when I hir down load on an email, nothing comes up! There is nothing that shows up at the bottom of the page. SECOND, when I place files from a email on my desk top and then try to open them, THEY ARE EMPTY!!!
JA: Just to clarify, what email service provider are you using?
Customer: Google
JA: Have you installed any updates recently?
Customer: No, BUT my daughtger sent me images of her children which I tried to place on the deak top, and them were EMPTY. The problem started then, I think
JA: Anything else you want the computer expert to know before I connect you?
Customer: Yes, I am ready to blow out my brains
Submitted: 3 months ago.
Category: Computer
Expert:  Jay D replied 3 months ago.

Hello and welcome to Just Answer. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to help you. I'm a computer business owner based in Scotland - UK. I have over 10 years experience in computing and a Bsc Bachelors Degree in Computer Science.

I will try and assist you, please give me a few moments to go over the question and I will look into this for you.

Please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant.

We appreciate your patience.

Expert:  Jay D replied 3 months ago.

what device are you trying to access the email on, computer, phone or tablet?

Customer: replied 3 months ago.
Expert:  Jay D replied 3 months ago.

sorry did you mean iMac?

Customer: replied 3 months ago.
I Mac
Expert:  Jay D replied 3 months ago.

I think that I will need to connect to the mac and take a look into this, is that okay?

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