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Hello and welcome to Just Answer. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to help you. I'm a computer business owner based in Scotland - UK. I have over 10 years experience in computing and a Bsc Bachelors Degree in Computer Science.
I will try and assist you, please give me a few moments to go over the question and I will look into this for you.
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do you see nothing at all, no logo and no writing? how old is the laptop and has it been dropped recently?
I am glad to hear that the matter is now resolved.
please note that we are on an honor system. I am only credited for my time in the event I receive a 3-5 star rating. I do hope that I have earned a 5star rating from you today. Rating does not stop you from getting back to me in the event you need anything further. Thanks, Jay