How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Windows 10 upgrade installed, but computer no longer can

Customer Question

Windows 10 upgrade installed, but computer no longer can open. Welcome page as usual, but black screen onlt shows.
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: HP Pavillion 23. It was working prior to Windows 10 update download and installation
JA: Have you installed any updates recently?
Customer: Yes!! Windows 10 current upgrade!!
JA: Anything else you want the computer expert to know before I connect you?
Customer: It looks like all windows 10 is working . Black screen ocassionally opens the normal desktop picture, but no icons. An isolated app will run after hours of just sitting.
Submitted: 4 months ago.
Category: Computer
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you disconnect the power cable then hold the power button for 60 seconds then release.

Connect the power cable, power it on and tell me if it now functions correctly.

Let me know the results please

Related Computer Questions