How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Computer
Satisfied Customers: 14602
Experience:  Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
Type Your Computer Question Here...
Engineer John C. is online now
A new question is answered every 9 seconds

I have a refund due from Digital River, which was authorized

Customer Question

I have a refund due from Digital River, which was authorized on March 27 and I can't find a record of it having been made.
JA: We have a 30 day refund policy so you can simply email***@******.*** and they will try to fix your problem or refund your money.
Customer: is there someone I can talk to?
JA: What kind of computer do you have?
Customer: windows 10
JA: Have you installed any updates recently?
Customer: I purchased Windows 10 as a download from Microsoft. However, It would not install. So I went to the Microsoft Store and purchased a thumb drive version directly, and the store issued a refund authorization.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Refund Number is(###) ###-#### I believe I paid through Paypal and cannot find a refund on my paypal account.
Submitted: 4 months ago.
Category: Computer
Expert:  Engineer John C. replied 4 months ago.

Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

You will need to contact Digital River directly clicking here ===> <=== Click Here

Or you can go to your PayPal account and ask PayPal for a refund as well.

Please keep me posted if you need anything else. Remember we are not Microsoft or Digital River, please do not feedback me negatively if you are not satisfied with them.

Thank you.