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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Am not sure. The results arrived last week and when I

Customer Question

Am not sure. The results arrived last week and when I clicked on to "See Results," the whole message disappeared. Have checked several times in the trash bin and did not find it. Would it be possible to resend my results? As I am a "technically challenged" senior, I cannot do anything complicated online to try and retrieve it. Thank you
JA: What kind of computer do you have?
Customer: It is an HP Pavilion dv4, about 5 yrs. old
JA: Have you installed any updates recently?
Customer: They automatically update
JA: Anything else you want the computer expert to know before I connect you?
Customer: Cannot think of anything
Submitted: 6 months ago.
Category: Computer
Expert:  Richard replied 6 months ago.

Hi there and welcome

I cannot send the results from here, but we can try to retrieve them

Which email service do you use?

Please let me know

Customer: replied 6 months ago.
the address is: ***@******.***
Expert:  Richard replied 6 months ago.

Thank you

When you are in your inbox, click on more on the left then click on Trash

Is this exactly where you checked before?