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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am having trouble creating an account, When I click on

Customer Question

I am having trouble creating an account
JA: Have you contacted anyone about your account?
Customer: When I click on Create account, the password ***** pops up saying use a password ***** have not used before, which I tried. nope.
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I used turbotax on cd before, this is first time to try online,
Submitted: 3 months ago.
Category: Computer
Expert:  Richard replied 3 months ago.

Hi there and welcome

It sounds like you are trying to reset the password ***** not actually create an account.

Have you ever signed in in the past?

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