How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Ihave an HP all-in-one Desktop and the problemisthat the

Customer Question

Ihave an HP all-in-one Desktop and the problemisthat the area where you find your list of categories is clouded over and the only way I can use it is for the room to be in almost total darkness. I s there a solution andif not can I trade this compute in for a lap top. I bought the computer on time back in November .
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: I purchased it back in November of 16. Idon't the model number
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It has been happening almost since Igot the computer and I habve tried screen resolution and nothing has worked .
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I just found the model number - HP24/13-6100u/8g/1TB/touch- v8p8aa#aba
Submitted: 4 months ago.
Category: Computer
Expert:  Richard replied 4 months ago.

Hi there and welcome

Is it just the list of categories that is the issue? Or no matter what you show on the computer it does not display correctly?

Please let me know

Related Computer Questions