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UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 507
Experience:  Network and System Administrator, IT Consultant
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Old WD external hd wont be read by windows 7. light is on so

Customer Question

old WD external hd wont be read by windows 7. light is on so its getting some power. initially windows said no driver. now it doesnt try to connect to it. switch to a vista os machine and it doesnt get read
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: tied it on a macbook running vista in vm ware tried it on windows 7
JA: When did you purchase your Apple? What troubleshooting have you tried?
Customer: 2008
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Computer
Customer: replied 6 months ago.
is anyone there?
Customer: replied 6 months ago.
the web site said there were a number of experts online ready to help
Expert:  UranIT replied 6 months ago.

Hello and thanks for using JustAnswer.com , I am Serge and I will try my best to assist you.

When was the last time your external drive worked on any computer?

Customer: replied 6 months ago.
i havent tried it in years
Customer: replied 6 months ago.
does it need a driver?
Customer: replied 6 months ago.
windows 7 said it was looking for a driver but did not find it.
Expert:  UranIT replied 6 months ago.

usually you don't need any specific driver, but sometimes you do. what is the exact model of the external HDD?

Customer: replied 6 months ago.
WD2500xms-00
Expert:  UranIT replied 6 months ago.

please allow me a couple of minutes to research on this specific model

by the way, does the drive have its own power or its powered only by usb?

Customer: replied 6 months ago.
only by usb
Expert:  UranIT replied 6 months ago.

ok, few moments please

Expert:  UranIT replied 6 months ago.

try this:

go to : https://support.wdc.com/downloads.aspx?DL

Download and install WD Drive Utilities for Windows and WD Universal Firmware Updater for Windows

let me know if it works for you

Expert:  UranIT replied 6 months ago.

What is the model of the computer that runs windows 7?

Customer: replied 6 months ago.
its almost midnight here. i will give it a try in the AM and let you know.
Expert:  UranIT replied 6 months ago.

if you see your drive in "device manager", try manually installing drivers in the attachment

Expert:  UranIT replied 6 months ago.

sure, you can reply in the morning and we can pick up from there.

Expert:  UranIT replied 6 months ago.

hello, any updates?