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Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.Bear with me as I review your concern.
Initially, to avoid asking you to do something you've already tried, can you tell me what troubleshooting steps you've already attempted?
Still, re-check your account status.
Please click HERE and login into your magicJack account.
Key in our registered email or phone number. Likewise enter your password. The click on the Login button.
Inside your account page, hover on "International/Prepaid" and click on "Add/view Pre Paid Balance".
On the new page that would show, scroll down to verify Available Balance.