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I had a strong message on my laptop about a critical error…

Customer Question
I had a strong...

I had a strong message on my laptop about a critical error and to call(###) ###-#### Is it a scam?

Technician's Assistant: Just to clarify, what's the make and model of your laptop, and what operating system are you running?

HP pavillion, Window 10

Technician's Assistant: Have you installed any updates recently?

TurboTax disc

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Just wanted to know if it is legitimate or a scam.

Submitted: 1 year ago.Category: Computer
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Answered in 5 minutes by:
4/1/2017
Tech Support Specialist: Josh, Support Specialist replied 1 year ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,309
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Yes, it is a scam!

Is the error appearing as a web page/pop up or does it appear that your computer is infected with a virus/malware?

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Tech Support Specialist: Josh, Support Specialist replied 1 year ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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