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My computer ran into a problem.

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My computer ran into...

My computer ran into a problem. SYSTEM-SERVICE-EXCEPTION(AVGvMM.SYS) screen appeared and will not reboot.

Technician's Assistant: What's the make and model of your machine? And how long has the screen been an issue?

Lenova, but not sure of the model. Machine type is 10093

Technician's Assistant: Have you installed any updates recently?

No. I was playing a game on the disc drive , the game froze and I tried a forced restart.

Submitted: 1 year ago.Category: Computer
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Answered in 6 minutes by:
4/1/2017
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 1 year ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
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Hi, my name is***** will try my best to help you resolve your problem.

When the problem start? have you tried to start in safe mode?

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