Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I can't get my e-mail. GMX. I need to change my password or…

Customer Question
I can't get my...

I can't get my e-mail

Technician's Assistant: Just to clarify, what email service provider are you using?

GMX

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

I need to change my password ***** retrieve the old one

Submitted: 1 year ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 11 minutes by:
3/25/2017
Tech Support Specialist: Jeffrey B,
 replied 1 year ago
Jeffrey B
Category: Computer
Satisfied Customers: 1,044
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello and welcome.
My name is***** will be assisting you today.
I am so sorry to hear that you are having such troubles and I will try my best to help you.
So to clarify we need to recover the password ***** your email?

Waiting for your reply,

Kind regards,

Jeffrey

Ask Your Own Computer Question
Tech Support Specialist: Jeffrey B,
 replied 1 year ago

Thank you,

Do you still need assistance regarding this problem?

It would be greatly appreciated to rate me after this conversation. The rating can be done in the top of this screen.

Waiting for your reply,

Kind regards,
Jeff

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jeffrey B Your Own Question
Jeffrey B
Jeffrey B
Jeffrey B
Category: Computer
Satisfied Customers: 1,044
1,044 Satisfied Customers
Experience: ICT Support 1/2/3/ Line at Peopleware

Jeffrey B is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
How can I recover deleted gmx emails? GMX. I hope I can
how can I recover deleted gmx emails? JA: Just to clarify, what email service provider are you using? Customer: GMX JA: Have you installed any updates recently? Customer: No JA: Anything else you want… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I have a new iPad and am trying to reinstall my gmx email
I have a new iPad and am trying to reinstall my gmx email but I forgot the password. Is there a way I can use my account. It is:***@******.***. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,398 satisfied customers
hi my name is XXXXX XXXXX my email account has been hacked
hi my name is XXXXX XXXXX my email account has been hacked in to and i cant log in to my account or facebook, someone or some body has changed my password XXXXX from another contry and i need help whe… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Yahoo made me change my ID and Password. This new account does
Yahoo made me change my ID and Password. This new account does not have my emails, folders or contacts. How do I get them back?… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I have used AOL with my weltc @aol.com for years. Now I cant
I have used AOL with my weltc @aol.com for years. Now I can't get my e-mail at all without verifying who I am. I have changed my user and passwords 3 times an I still can't retrieve my, old e-mal… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have not received any emails that have been sent to my address
I have not received any emails that have been sent to my address for over a week, last one received was on Jan 20th 2011. They are stacking up somewhere I can send them no problem, but need to include… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
how do i retrieve my old email contacts from my old hot mail
how do i retrieve my old email contacts from my old hot mail account now i have windows live did not get my old contact accounts.… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I changed my yajhoo e-mail name and password and now I cant
I changed my yajhoo e-mail name and password XXXXX now I can't retrieve my e-mails from my previous yahoo account. I know there are e-mails in that account that are not being transferred to the new ac… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I can not access my e-mail account. Would like to keep original
I can not access my e-mail account. Would like to keep original account and password, but keep getting stuff to change password. I have tried to change it and never can get in to get my mail. Can I pl… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I have Comcast bundle. I wish to set up a Comcast e-mail account
I have Comcast bundle. I wish to set up a Comcast e-mail account asap. I had aol but someone got into my account and sent out disgusting e-mails to everyone in my address book. Please help me. AOL dis… read more
Ryan B.
Ryan B.
Desktop Support Technician
High School or GED
1,720 satisfied customers
I changed my browser as I was told to, but now cant get any
I changed my browser as I was told to, but now can't get any of my old mail using my e-mail address and password, my address [email protected] My password XXXXX lenal1, but to get my mail(I thought) … read more
Magic C.
Magic C.
Commercial Network Support Engineer
Associate Degree
496 satisfied customers
i have lokked myself out of my hotmail account. I cant remember
i have lokked myself out of my hotmail account. I cant remember what the password XXXXX XXXXX everytime i try to reset it it asks to send the information to an alternative e-mail address and I do not … read more
Joseph
Joseph
Bachelor\u0027s Degree
39 satisfied customers
forgot password for [email protected] Cant retrieve
forgot password [email protected] Can't retrieve new one or reset it as I can't get into my account.… read more
Jordan
Jordan
Associate Degree
72 satisfied customers
i have install office 2007..i am getting mail but can not seem
i have install office 2007..i am getting mail but can not seem to send any..it just stays in the Outbox.. I get an error (0x80042109) outlook can not connect to outgoing smtp Hello are you there?… read more
Hans Uebelhoer
Hans Uebelhoer
Technical Support Manager
Associate Degree
1,100 satisfied customers
I have been told that my passwword is no longer valide. How
I have been told that my passwword is no longer valide. How do I retrieve or transfer my address book to Gmx? My new E-mail is: "[email protected] Your ASAP does not coincide with mine!!!… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Because of technical problems, I switched to a new user name
Because of technical problems, I switched to a new user name and p.w.; but now I can't retrieve some 200 e-mails which were waiting in my mailbox. Any way to retrieve these? Any help would be very muc… read more
Joseph
Joseph
Bachelor\u0027s Degree
39 satisfied customers
I am 77 years old and not very computer savvy. I am having
I am 77 years old and not very computer savvy. I am having trouble retrieving my e-mail because my password XXXXX work. I tried to change my password XXXXX it would not let me because I can't remember… read more
Computer Engineer
Computer Engineer
Master in Computer
318 satisfied customers
I change my password on my e-mail account now I cant open
I change my password XXXXX my e-mail account now I can't open or make a new account to retrieve my mail in my mailbox and to open a new account don't help I can't open my old email. Thanks… read more
snow2019
snow2019
Doctoral Degree
182 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x