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I am not very tech savvy, but I am trying a new online

Customer Question
Hi Andy. I...

Hi Andy. I am not very tech savvy, but I am trying a new online business. I signed on to SKYPE last week to talk with people in the company with no problem. I was signed on to SKYPE years ago under an old email address. SKYPE is recognizing my new email address, only my old hotmail. address. What can I do?

Technician's Assistant: How long have you had this issue with your Hotmail account?

I don't have a Hotmail account. I've had a gmail account for years.

Technician's Assistant: Have you installed any updates recently?

No. When I was scheduled to speak with the people in the company, I somehow was able to. Now SKYPE seems to recognize my user name, lynnbrode, but I don't remember my password. When I ask to reset it, they will only send a link to have me reset my password ***** my old hotmail address which no longer exists.

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

HELP! Oh, and yes. I tried contacting a number that was supposed to be a SKYPE help number. I can find it, if you'd like. They wanted to remotely take over my computer to help me, but I wouldn't allow it because I didn't trust that it was legitimate. They told me that someone in Nigeria is currently using my account.

Submitted: 1 year ago.Category: Computer
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Answered in 29 minutes by:
3/21/2017
Tech Support Specialist: Martin, Network Engineer replied 1 year ago
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 3,145
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
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Hello, my name is ***** ***** I'm one of the experts who will be assisting you today.
Sorry to hear you're having trouble with your Skype account.
When did the problem start?

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Customer reply replied 1 year ago
It started yesterday.
Tech Support Specialist: Martin, Network Engineer replied 1 year ago

Thank you

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Tech Support Specialist: Martin, Network Engineer replied 1 year ago

Do you know your old and new email addresses?

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Customer reply replied 1 year ago
My old email address is***@******.***. My new email address, which I've had for many years, is***@******.***.
Tech Support Specialist: Martin, Network Engineer replied 1 year ago

Thanks Lynn.

May I start a remote session so I can take a look at the problem and solve it for you now?

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Tech Support Specialist: Martin, Network Engineer replied 1 year ago

Lynn,

I looked up your old account and it seems to have Skype enabled on it.

What's the error you get when you try to sign in?

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Tech Support Specialist: Martin, Network Engineer replied 1 year ago

Hi Lynn, do you still need help with this issue?

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