Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

E-mail address we can use for recovery computer was hack…

Customer Question
E-mail address we can...

E-mail address we can use for recovery computer was hack back in Oct.2016

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Gateway,desktop..hold on will have to turn this big monster around get rest info

Technician's Assistant: Have you installed any updates recently?

Not that I know off as been unable get on line since Oct.16

Technician's Assistant: This sounds important. The computer expert will definitely help you with this. I'm going to connect you with a computer expert who has 5316 happy customers and a 4.7 out of 5 Rating. Anything else we should know before I connect you?

We tried this few min.ago

Submitted: 1 year ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 6 minutes by:
3/21/2017
Tech Support Specialist: Tim, Sr. Engineer replied 1 year ago
Tim
Tim, Sr. Engineer
Category: Computer
Satisfied Customers: 898
Experience: Sr. Systems and Network Engineer
Verified

Hello, I'm Tim and have over 15 years of experience with eBay, Google, and the Department of Defense.

What makes you think you were hacked? Or can you simply not get into your email?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I can not get into my Yahoo e-mail account on my computer.
I can not get into my Yahoo e-mail account on my computer. My telephone number has changed since I set up the e-mail account. The telephone number changed to(###) ###-#### How do I get the password **… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I cannot log in because I forgot my password. I've tried to
I cannot log in because I forgot my password. I've tried to recover it on line but was unsuccessful. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I need to talk with someone related to accessing an e-mail
I need to talk with someone related to accessing an e-mail account that we do not have the password ***** The phone number on the account for text messages was disabled when the user passed away and n… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Our hotmail e-mail was hacked around Decembger 16 and we cannot get back into it to get ou
Our hotmail e-mail was hacked around Decembger 16 and we cannot get back into it to get our contact list. My church called and told us our e-mail address was used from someone who said he was in malas… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I do not want another password, had hundreds of them just
I do not want another password, had hundreds of them just since last easter,can't remember them or carry them around with me.I spend days needing to get in my e-mail but can't, let the hackers visit! … read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,561 satisfied customers
My e-mail was hacked into now I cannot get into my account
My e-mail was hacked into now I cannot get into my account I have an account recovery # XXXXX but still can't do anything please help… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
can i retrieve windows live messenger conversation history
can i retrieve windows live messenger conversation history if in the settings menu the box where it said messenger history was not checked. this is an urgent item that i need. i am trying to bring my … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I was unable to access my yahoo e-mail account 3 weeks ago
I was unable to access my yahoo e-mail account 3 weeks ago and after hours of frustration I went ahead and set up a new one--problem is I was my old e-mail contacts. Can you help?… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,561 satisfied customers
my account is hacked and the alternative email address has
my account is hacked and the alternative email address has been changed as well as any info I used...what do I do, this has messed up my facebook because they changed that password XXXXX well and got … read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,561 satisfied customers
I have lost the previous Inbox material with the start of the
I have lost the previous Inbox material with the start of the new Email procedure. Can I reteive the material ?… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I need help getting rid of spam on my email. Help me set up
I need help getting rid of spam on my email. Help me set up a filter or block to keep the mess out please.… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
My yahoo a/c [email protected] I have been using this since 1998, but early this
My yahoo a/c [email protected] I have been using this since 1998, but early this year I was hacked many times, and each time I have to change my password, then from about Feb 2011 I could not access in… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
i have a client who yahoo account has been hacked and he cant
i have a client who yahoo account has been hacked and he can't get in we have tried resetting his account and it seems that has been changed also is there a phone number I can call to get this resolve… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
my husbands e-mailed has been apparently hacked and he is unable
my husbands e-mailed has been apparently hacked and he is unable to get in to reset his password, he has tried everything that has been said to do and he is unable to get anywhere with it., [email protected]… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Someone had hacked into my e-mail account a few days ago.
Someone had hacked into my e-mail account a few days ago. When I tried to access the account today, I was unable to do so b/c it said the password XXXXX incorrect. Can you pls help me so that I can re… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I had to change my password due to a Canadian parmacutical
I had to change my password XXXXX to a Canadian parmacutical co. hacking into my computer and using my e-email address to send ads to people in my address book...using my e-mail address. After I chang… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
unable to get onto the internet though the network adapters
unable to get onto the internet though the network adapters are good and functioning properly. What registry or window file could be the problem?… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
A couple of problems have emerged with Outlook. Messages I
A couple of problems have emerged with Outlook. Messages I send don't always appear to be leaving the client. They are stuck in the "Outbox" and I can't even manually send them when they are there. I'… read more
Greg G
Greg G
Director of Information Technology
Most credits towards B.A. acquired
455 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x