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Outlook will not accept my password - either the Outlook or…

Customer Question
Outlook will not accept...

Outlook will not accept my password ***** either the Outlook or the live accounts

Technician's Assistant: How long has this been an issue?

Just today

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Dell Inspiron 15 and Windows 10

Technician's Assistant: When did you purchase your Dell? What troubleshooting have you tried?

Last January

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Nope, just help me get into my Outlook/Live account and I'll update my password, Thank you

Submitted: 1 year ago.Category: Computer
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Answered in 5 minutes by:
3/21/2017
Tech Support Specialist: Josh, Support Specialist replied 1 year ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,193
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Microsoft/Hotmail is currently having a nationwide outage with their email server and causing thousands of users to be "locked out" of their email account. The issue is being worked on by the Microsoft technicians and it should be fixed within the next 4 hours. Please wait up to 4 hours and see if the issue is resolved. If the issue is not resolved after 4 hours, please let me know so I can check on the outage for you.

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Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Around 95% of the users have been restored access.

Please double check your account now and let me know if the issue continues.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

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Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,193
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Experience: 5 years as Network Admin, 10+ years of IT support

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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