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I'm trying to open my email, but after putting my account…

Customer Question
I'm trying to open...

I'm trying to open my email, but after putting my account name in, it shows that there is a issue looking up my account. Tap next to try again.

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

It still will not bring me to the password *****

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

It seems that there might have been an issue with the cursor for the last couple of days, keep moving further up then I point it. I run the Microsoft essential security and AVG scans daily, which haven't shown any dangerous virus.

Submitted: 1 year ago.Category: Computer
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Answered in 1 minute by:
3/21/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 1 year ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 7,072
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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