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It's 'on' but only a blue screen, It's a Asus x53s, about a…

Customer Question
It's 'on' but only...

It's 'on' but only a blue screen

Technician's Assistant: What's the make and model of your machine? And how long has the screen been an issue?

It's a Asus x53s

Technician's Assistant: What's the model and Operating System (OS) of your Asus?

About a week

Technician's Assistant: When did you purchase your Asus? What troubleshooting have you tried?

About 3 years ago

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Reboot, removed battery.

Submitted: 1 year ago.Category: Computer
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Answered in 11 minutes by:
3/21/2017
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 1 year ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi, my bame is Elgin, I will try my best to help you with this request.

Is there a message in the blue screen?

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Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 1 year ago

What operating system is installed in the computer?

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Customer reply replied 1 year ago
Hello.
Windows 7. No error. I can see the mouse move. Makes me think my son played with the keyboard.
Customer reply replied 1 year ago
Let me try a couple more things. I appreciate it.
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 1 year ago

Ok let me know if you need help

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