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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I reset it now I can't sign on. won't accept my password.

Customer Question

I reset it now I can't sign on. won't accept my password.
JA: When did you last reset your username and password?
Customer: couple years ago.
JA: Have you installed any updates recently?
Customer: no I just reset my laptop.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no it told me to go to
Submitted: 5 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 5 months ago.


I'm sorry about the issue. What's the exact error message?

What's the make / model of your laptop?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?

Please reply at the box below. Thank you.

Customer: replied 5 months ago.
I didn't usr your service but I was charged 36.00 to my pay pal acct would like my money back in my acct.

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