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Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.
Please tell me when you are ready to have a look at this. I noticed this was posted a small amount of time ago.
OK - there is a few things we can try.
Are you OK for me to connect to your PC and try the process? You probably have done the first part already.