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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Someone changed my the password on wife email account and

Customer Question

someone changed my the password ***** wife email account and can't logon
JA: Just to clarify, what email service provider are you using for this account?
Customer: yahoo
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: yes Virginia passed away on11/17/2015 and I promised her I would keep account open
Submitted: 6 months ago.
Category: Computer
Expert:  Kris R replied 6 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 6 months ago.

Hi,

Please tell me when you are ready to have a look at this. I noticed this was posted a small amount of time ago.

Thanks

Kevin

Customer: replied 6 months ago.
Hi Kevin T I am ready
Expert:  Kris R replied 6 months ago.

OK - there is a few things we can try.

Are you OK for me to connect to your PC and try the process? You probably have done the first part already.