How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I cannot print from Word Office 2016. The printer simply

Customer Question

I cannot print from Word Office 2016. The printer simply puts out a blank page. Excel will print. Also the printer can print fine from email and Internet.
JA: What's the make and model of your computer? And what version of Excel are you using?
Customer: It's a Dell Inspiron laptop. Excel is also from Office 2016.
JA: Have you installed any updates recently?
Customer: I just installed all the latest updates for the Epson printer. Windows updates install automatically
JA: Anything else you want the computer expert to know before I connect you?
Customer: This seems to be the only problem now
Submitted: 5 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 5 months ago.


I'm sorry about the issue. When did this issue first occur?

Does it also give any error or message?

What's the model of your Epson printer?

Was Word printing fine before the latest updates for your Epson printer? How about before the latest Windows updates?

Please reply at the box below. Thank you,

Related Computer Questions