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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Nothing with my computer but I'm trying to download RX 5 and

Customer Question

Nothing with my computer but I'm trying to download RX 5 and cannot create a new account with a new email.
JA: Just to clarify, what email service provider are you using for this account?
Customer: My old one was aol but I'm trying to create a new account with a gmail account
JA: Have you installed any updates recently?
Customer: Nope -- Izotope keeps telling you already have my account but I want to remove the old account and set up a new one -- how can I do this
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not that I can think of!
Submitted: 8 months ago.
Category: Computer
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Please clarify the circumstances of your question:

- you need to remove an old account...

- but, who is the old accont with? AOL, GMail, or "lzotope" ?