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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Forgot password to 10. am old. 3 weeks maybe, not to 10,

Customer Question

forgot password ***** 10. am old.
JA: When did you last reset your username and password?
Customer: 3 weeks maybe
JA: Have you installed any updates recently?
Customer: not to 10
JA: Anything else you want the computer expert to know before I connect you?
Customer: just tell me how to get a p/w.
Submitted: 7 months ago.
Category: Computer
Expert:  John replied 7 months ago.

Hello and welcome to Justanswer which is an independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Are you using a microsoft online account or local user account to login to windows 10?

What is the make and model of the computer?

Thank you

Please use the reply box just below to reply to me.

Expert:  John replied 7 months ago.

If you are getting are getting a secure remote assistance message you can ignore that and continue in this chat page.Please answer my above questions so that i can help you better.

Reply using the box just below.

Thank you.

Customer: replied 7 months ago.
john...finally...my cmptr is a hp envy 20 with 8gig. I use 10. can you go ahead and do the $49 program without me since I have a dr appt. You have may account. I expect only $49 to be deducted. take all programs that are screwing me up except for "Brother's Keeper". I have worked on that for 20 years and don't want to loose it.
Expert:  John replied 7 months ago.

Sir since you cannot login to windows 10 i cannot do remote support and fix it because to remote support to work you need access to windows and working internet connection.

When will you be back from your Dr appt and are you using a microsoft online account or local user account to login to windows 10?

Customer: replied 7 months ago.
I can get into 10 just not into m/s internet where my mail and most of my programs are.
Expert:  John replied 7 months ago.

I am confused are you able to get past the windows 10 sign in to get the windows desktop screen with start menu and icons?

Customer: replied 7 months ago.
I see the icons and I can get past that but when I get to m/s internet exporer it askes for a p/d and so does mail and I have forgotten them.
Expert:  John replied 7 months ago.

That is strange.

When will you be back after from your dr's appointment ?

Customer: replied 7 months ago.
before 11 to noon est. should I ask for you
Expert:  John replied 7 months ago.

That is 3 hrs 15 min from now am i correct?

Customer: replied 7 months ago.
Expert:  John replied 7 months ago.

I will be online at that time.you do not need to ask for me you can simply bookmark this page page on your web browser (Edge,IE,Chrome or Firefox) and then open that to get back or you can use the email from justanswer to get back to this page and reply to me.

Customer: replied 7 months ago.
okay see you then
Expert:  John replied 7 months ago.

Will do and Thank you sir.

Expert:  John replied 7 months ago.

Checking to see whether you are ready to continue.

Sincerely,

John

Expert:  John replied 7 months ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Expert:  Richard replied 7 months ago.

Hi there and welcome
Please let me know if you need any additional assistance please