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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I don't know. It is messed up. I need to get into my AOL

Customer Question

I don't know. It is messed up. I need to get into my AOL email
JA: How long have you had this issue with your A.O.L. account?
Customer: Just this morning when I turned it on
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: Lenovo windows 10
JA: When did you purchase your Lenovo? What troubleshooting have you tried?
Customer: About two years ago and never any problems till now. It is trying to get me signed into Microsoft and I have forgotten password
JA: Anything else you want the computer expert to know before I connect you?
Customer: I want my icons back on screen
Submitted: 5 months ago.
Category: Computer
Expert:  Richard replied 5 months ago.

Hi there and welcome

Can you tell me what happens when you try to enter your AOL account?

Thank you

Customer: replied 5 months ago.
I lost most of my icons from screen. Went to google search and can't bring it up
Expert:  Richard replied 5 months ago.

ok, click on my link below

http://mail.aol.com

Can you sign into your account there?

Please let me know

Customer: replied 5 months ago.
I click on securely connect and nothing happe
Expert:  Richard replied 5 months ago.

click on my link below
http://mail.aol.com
Can you sign into your account there?
Please let me know

Customer: replied 5 months ago.
can't afford $39.
Expert:  Richard replied 5 months ago.

you do not need it, just perform the instructions I keep repeating please

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