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Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11708
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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I created an new account and I don't want it, I want my old

Customer Question

I created an new account and I don't want it, I want my old account back
JA: Have you contacted anyone about your account?
Customer: I can't figure out how
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: just help me get my old gmail account back and trash my new account
Submitted: 5 months ago.
Category: Computer
Expert:  Bryan replied 5 months ago.

Hi and thank you for your question.

First off, please open up Gmail; when it automatically takes you to the new account, click on the colored circle icon at the top-right corner of the email page, and then click "Sign out."

You will then be signed out of the new account and taken back to the login page; there, click "Sign in with a different account" at the bottom, and then you will be able to sign back in to your old account itself.

If you need more help, please use the Reply box below to continue our conversation.

Otherwise, kindly take a moment to click (and submit) one of the five stars at the top of this page to rate my service. Thank you.

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