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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot access my Turbotax file after working on it last

Customer Question

I cannot access my Turbotax file after working on it last night. I thought I used the user ID of Chisosmtns#1WFB and told the computer to remember my pass word but I have not been able to open the file.
JA: Just to clarify, what's the make and model of your computer? And what version of Word are you using?
Customer: Dell Optiflex 745
JA: Have you installed any updates recently?
Customer: i THOUGHT I HAD UPDATED mOZILLA fIREFOX
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just how to I access my file
Submitted: 5 months ago.
Category: Computer
Expert:  Martin replied 5 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

May I start a remote session so I can take a look at the problem and solve it for you now?

Please reply using the box below.

Regards,
Martin

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