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Hello! Thank you for contacting JustAnswer.com; I am Michael, an expert here at JustAnswer.com. I am so sorry to hear about the issue you are having. I will do what I can to answer your question as well as it can be answered. But first please let me review the notes on your question. Thank you. I return momentarily.
I am so sorry to hear about your medical condition.
Sir, I did not see anything in your case note about the specific problem you might be having but based on your writing it seems to me that you have a victim or an online scam. The message you received was not from Microsoft but from scammers that prey on people like yourself. I suggest that you call your credit card company and cancel your $5 payment immediately. I also contact our billing and request for refund for you.