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Hi, my name is ***** ***** welcome to JustAnswer!
This sounds like technical difficulties on the provider's side.
Can you tell me exactly how you were watching the game and what happened?
Okay, you were watching the game on your computer, is that correct? What website were you watching it on?
I'm a little confused. Do you mean channel 720?
Is this something you were watching on TV or on your computer?
Okay, I'll send your request over for a refund.