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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I got my DNA kit but do not know how to activate it. laptop

Customer Question

I got my DNA kit but do not know how to activate it.
JA: What kind of computer do you have?
Customer: laptop acer-windows 10
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Computer
Expert:  Mr.Med replied 7 months ago.

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 7 months ago.

Can you give me a slightly better description of what you'd like help doing so I can assist you better?

Customer: replied 7 months ago.
I ordered a DNA kit from Ancestry.com. I received the kit and it instructed me to activate it by going to www.myheritageDNA.com/setup. I did as asked but found nothing about activation.
Expert:  Mr.Med replied 7 months ago.

Thank you for your reply, please use this link toactivate your DNA kit : https://www.ancestry.com.au/dna/activate

Let me know the results please

Thank you

Expert:  Mr.Med replied 7 months ago.

Has everything worked out, do you still need help ?

Expert:  Mr.Med replied 7 months ago.

If you still need help please reply back to me and i will gladly continue to help

Thank you

Customer: replied 7 months ago.
I have solved my problem and ask that you remove me from
ask me and do not charge me further, Thank you for your help/
Customer: replied 7 months ago.
I have solved my problem and ask that you remove me from ASK ME and do not charge my credit card any further charges.
Thank you for you help.