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Andy, Computer Consultant
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am locked out of yahoo and it has also locked my apple ID.

Customer Question

i am locked out of yahoo and it has also locked my apple ID. the problem is the recovery has a mobile number that is not mine anymore, can you help?
JA: When did you last reset your Apple ID or password?
Customer: i guess i did it a couple of weeks ago? honestly dont remember. however, the ID is linked to my yahoo account which i havent used since they changed my password....
JA: Have you installed any updates recently?
Customer: my phone does auto updates
JA: Anything else you want the computer expert to know before I connect you?
Customer: not really - i tried every password ***** have so not sure what happened
Submitted: 6 months ago.
Category: Computer
Expert:  PC_Wizzard replied 6 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Did you have any recovery questions setup?

What's your mail address and your last password ***** remember?

Customer: replied 6 months ago.
recovery questions but its not working
Expert:  PC_Wizzard replied 6 months ago.

Did you login to your yahoo account on a pc before?

Mac or Windows

Expert:  PC_Wizzard replied 6 months ago.

Please ignore the popup it's automated.

Customer: replied 6 months ago.
yahoo account was locked in December. unfortunately the account was linked to my apple id so now thats locked too.
Expert:  PC_Wizzard replied 6 months ago.

Ca you provide me with your email so that I can double check this for you

Customer: replied 6 months ago.
was the old one
Customer: replied 6 months ago.
password *****lionel1901
or lonnie1901
Expert:  PC_Wizzard replied 6 months ago.

I'm just going trough the normal steps I know you do not have this number anymore but what was the number ending with 72?

Customer: replied 6 months ago.
no that was nyc number
Customer: replied 6 months ago.
my old new york number
Expert:  PC_Wizzard replied 6 months ago.

Ok and what was it?

Customer: replied 6 months ago.
Expert:  PC_Wizzard replied 6 months ago.

It was hacked - please see link below

https://haveibeenpwned.com/

Customer: replied 6 months ago.
what does that mean? i already knew that - yahoo had it on the news --- i just had no idea that it was going to lock my apple id as well. can you help me?
Expert:  PC_Wizzard replied 6 months ago.

Please hold on i'm looking into this

Customer: replied 6 months ago.
ok thanks
Customer: replied 6 months ago.
i reset the apple ID password ***** email, but still cannot access the yahoo account
Expert:  PC_Wizzard replied 6 months ago.

Ok great at least you manged to get that

I've checked all the option and none are working

Your apple email wasn't maybe setup as a recovery to your yahoo account?

Customer: replied 6 months ago.
i am still having trouble with both. eventhough i reset it, still not working ugh
Customer: replied 6 months ago.
it keeps asking for the yahoo password
Expert:  PC_Wizzard replied 6 months ago.

You can remove your yahoo account from your phone to prevent it from popping up for now.

Customer: replied 6 months ago.
ok
Expert:  PC_Wizzard replied 6 months ago.

Hi I'm just following up if you managed to remove the account?

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