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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Cannot get into gmail because my old password is saved even

Customer Question

cannot get into gmail because my old password ***** ***** even though i have tried to put in another new password ***** old one is still saved.is it possible that i can go back to my old password ***** use it again
JA: How long have you had this issue with your Gmail account?
Customer: havent used it for 6 months
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Do you mean the old saved password ***** ***** currently working?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can you please confirm your full gmail email address?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Computer Tech replied 9 months ago.

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  IT Miro replied 9 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Please tell me if you still require assistance with the password *****?

Type your reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 9 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro