How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Can't remember my password. Quite awhile ago. I tried to go

Customer Question

can't remember my password
JA: When did you last reset your username and password?
Customer: quite awhile ago
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: I tried to go on to aol and they wanted my password ***** I can't remember what it is
Submitted: 9 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Have you tried anything else at the AOL website?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can you please confirm your full email address?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 9 months ago.
I have Windows7***@******.***
Customer: replied 9 months ago.
I don't have the money to do this
Expert:  Viet - Computer Tech replied 9 months ago.

Thank you. Do you have a mobile phone number?

Expert:  Viet - Computer Tech replied 9 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Richard replied 9 months ago.

Hi there and welcome

Do you still need assistance with this?

Please let me know