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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have no idea what my password is/was. your recovery system

Customer Question

I have no idea what my password ***** your recovery system is circular and keeps sending me different numbers to use. However I never get the option to set a password.
JA: When did you last reset your username and password?
Customer: I have no idea. My user name is***@******.*** which your system acknowledges.
JA: Have you installed any updates recently?
Customer: I lost my entire computer and am trying to re-establish my accounts today.
JA: Anything else you want the computer expert to know before I connect you?
Customer: how do I get the system to let me establish a new password
Submitted: 6 months ago.
Category: Computer
Expert:  IT Miro replied 6 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 6 months ago.

Please click on the link below to open the page where you can reset your password:

There enter your user name (the part that comes before the @ symbol), which in your case, is jegriszoo

Click Continue and you will be presented with security questions you need to answer before you can reset the password. Answer them and then you will be able to set a new password.

Let me know if it worked.


IT Miro

Expert:  IT Miro replied 6 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro