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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am trying to buy a protection from you, I am on a trial on

Customer Question

I am trying to buy a protection from you, I am on a trial on a new computer but can not buy as I am always asked for a access code when I try to buy. I am new to this anti virus protection and have no access code
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Windows 10 and Lenovo 2016
JA: Have you installed any updates recently?
Customer: No, the computer is only 1 month old
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 6 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you please first let me know which program you are trying to buy (the name of it)?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 6 months ago.

Are you still there? How should we continue, do you still need help? I am waiting on you here since your last reply.... Please type in the box below, then click on the "Send" button to send me your reply. Thank you.

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