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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have been locked out of my email account. Yahoo. Don't

Customer Question

I have been locked out of my email account
JA: Just to clarify, what email service provider are you using for this account?
Customer: yahoo
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: don't think so
Submitted: 8 months ago.
Category: Computer
Expert:  Kamil Anwar replied 8 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 8 months ago.
Expert:  Kamil Anwar replied 8 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 8 months ago.
ok
Expert:  Kamil Anwar replied 8 months ago.

Click Accept to accept the offer.

Customer: replied 8 months ago.
do not want offer
Expert:  Kamil Anwar replied 8 months ago.

Your issue requires looking at what is happening - so i will opt out and open the question to other experts who may be able to assist without remoting in.

Expert:  Josh replied 8 months ago.

Hi!

What is the email address that you need help with?

Customer: replied 8 months ago.
Expert:  Josh replied 8 months ago.

Do you have access to the number ending in 72?

If you do, what are the last 4 digits?