How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Changed admin password forgot the password since it wont

Customer Question

changed admin password ***** the password ***** it wont work and trying to recover or uncheck password ***** so I can get in and reset
JA: When did you last reset your username and password?
Customer: about week or 2 ago
JA: Have you installed any updates recently?
Customer: no not unless done in the back ground
JA: Anything else you want the computer expert to know before I connect you?
Customer: office computer not home computer
Submitted: 7 months ago.
Category: Computer
Expert:  MikeW replied 7 months ago.

Hello my name is ***** ***** I can assist you today. Please let me know when you are ready.

Also please disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site. If I need to talk to you or do a remote assistance I'll let you know.