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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I changed the language to Russian and now my password

Customer Question

I changed the language to Russian and now my password *****'t work at login to the machine
JA: Have you tried having password ***** directions emailed to you?
Customer: no
JA: Have you installed any updates recently?
Customer: no its windows 10 and a new computer Acer new at Xmas
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Computer
Expert:  Bhavik Joshi replied 7 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 7 months ago.

Which password ***** ***** working ? Is it windows login password ***** any email /application's password ?

Customer: replied 7 months ago.
its a windows login password
Customer: replied 7 months ago.
I'm doing this for a friend in UK and she can't login to her machine so I'm not sure how you can login
Expert:  Bhavik Joshi replied 7 months ago.

What all options do you see there ? Do you see your windows live email account/email id ?

Expert:  Bhavik Joshi replied 7 months ago.

You must have got automated notification. Please ignore it.

Customer: replied 7 months ago.
I am pretty sure its because we added Russian keyboard. We tried using screen keyboard but password ***** does not work
Customer: replied 7 months ago.
Its an Acer machine - is there a way to ensure we are using English keyboard? - Every solution seems to assume we can login
Customer: replied 7 months ago.
Its Windows 10 Acer machine
Customer: replied 7 months ago.
We know the Microsoft Account login and password ***** that was not set up on this machine - only local password ***** set up.
Expert:  Bhavik Joshi replied 7 months ago.

Use your mouse to choose onscreen keyboard, on the right hand side botton corner of your screen, there will be the word ENG, click there, and you will be allowed to change to the keyboard of your choice. Your password ***** now be accepted.

Customer: replied 7 months ago.
hang on let check if the ENG word is there on her machine. I see it on my machine
Expert:  Bhavik Joshi replied 7 months ago.

ok

Customer: replied 7 months ago.
It only give s language choice after you are logged in. Before login the keyboard is different with no choice
Expert:  Bhavik Joshi replied 7 months ago.

Please follow the instructions shown below :-

Expert:  Bhavik Joshi replied 7 months ago.

Here is the link of it.