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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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TO RECOVER MY ACCOUNT. SOMEONE HACKED MY EMAIL AND FACEBOOK.

Customer Question

I AM TRYING TO RECOVER MY ACCOUNT. SOMEONE HACKED MY EMAIL AND FACEBOOK. I CANNOT GET BACK TO IT. I DID THE MESSAGE AND PHOTO THING BUT DID NOT HELP. dO I NEED TO CHANGE MY EMAIL ADDRESS TOO? pLEASE HELP.
JA: When did you last use the account?
Customer: IT HAS BEEN ABOUT 2 WEEKS. NOT SURE ABOUT EXACT DATE.
JA: Have you installed any updates recently?
Customer: NO I HAVE NOT
JA: Anything else you want the computer expert to know before I connect you?
Customer: I HAVE BEEN HACKED,. dO THE HACKERS STILL HAVE ACCESS TO MY ACCOUNT AS WE SPEAK?
Submitted: 6 months ago.
Category: Computer
Expert:  Martin replied 6 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your account.

May I start a remote session so I can take a look at the problem and solve it for you now?

Please reply using the box below.

Regards,
Martin

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