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Andy, Computer Consultant
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am trying to learn how to get my 2016 TurboTax online, HP

Customer Question

I am trying to learn how to get my 2016 TurboTax online,
JA: What kind of computer do you have?
Customer: HP All inone
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: MY credit card was charged $ 94.60 on 11/10/16. I have not been able to access the software.
Submitted: 6 months ago.
Category: Computer
Expert:  Byron replied 6 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

You should have received an email confirmation from Intuit with instructions for downloading the

software. Did that ever happen?

It may have gone to a spam/junk folder.

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