How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I am trying to learn how to get my 2016 TurboTax online, HP

Customer Question

I am trying to learn how to get my 2016 TurboTax online,
JA: What kind of computer do you have?
Customer: HP All inone
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: MY credit card was charged $ 94.60 on 11/10/16. I have not been able to access the software.
Submitted: 6 months ago.
Category: Computer
Expert:  Byron replied 6 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

You should have received an email confirmation from Intuit with instructions for downloading the

software. Did that ever happen?

It may have gone to a spam/junk folder.

Related Computer Questions