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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 37579
Experience:  Over 20 years of consulting to the IT industry
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It isn't my computer I'm having problems with. It is getting

Customer Question

It isn't my computer I'm having problems with. It is getting into my email. I don't get prompted when I access my email on my IPad , however if I try to access my email at another computer I do get prompted for a password. There are only two passwords I ever use and neither works so I need to reset it.
JA: How old is your iPad, and what model are you using?
Customer: My IPad is about three years old and is an Apple
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No I just need to reset my password ***** I can access a document on. Y sisters computers!
Submitted: 8 months ago.
Category: Computer
Expert:  Richard replied 8 months ago.

Hi there and welcome

Can you tell me please for which email service this is for?

Thank you

Customer: replied 8 months ago.
This is for the only email I use: ***@******.***
Expert:  Richard replied 8 months ago.


Te iPad and mobile devices store the password ***** them which is why you do not need to enter them, but for the computer this is required

If you forgot the password ***** use my link below to reset it

Once done, you can then use this new password ***** sign into your account

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know please how you go